Team Lead – P2P Quality

Location: Pune
Experience Required: 7–10 Years
Band: BPO 4/5
Industry: Finance & Accounting / BPO
Function: Procure-to-Pay (P2P) Quality Management

Job Summary

We are looking for an experienced Team Lead – P2P Quality to manage end-to-end quality control operations within the Accounts Payable (AP) process. The ideal candidate should have strong knowledge of invoice processing, payments, vendor master management, helpdesk operations, and Travel & Expense (T&E). The role involves ensuring process compliance, conducting quality audits, identifying process gaps, performing root cause analysis, and driving continuous improvement while meeting SLA, KPI, turnaround time (TAT), and accuracy targets.

Key Responsibilities

• Lead end-to-end quality control operations across the Procure-to-Pay (P2P) and Accounts Payable processes.

• Ensure adherence to Critical to Quality (CTQ) parameters, SOPs, company policies, and compliance requirements.

• Conduct and monitor daily quality audits and share reports with internal and external stakeholders.

• Review audit findings, identify quality gaps, and implement corrective and preventive actions.

• Prepare Root Cause Analysis (RCA) and perform 5 Whys analysis to identify the root causes of errors.

• Ensure timely and accurate completion of team deliverables in line with defined standards and policies.

• Monitor and achieve SLA, KPI, turnaround time (TAT), and accuracy targets.

• Identify process gaps and recommend improvements to enhance quality, productivity, and operational efficiency.

• Manage quality reporting, audit documentation, and compliance tracking.

• Collaborate with internal stakeholders and operations teams to resolve quality-related issues.

• Demonstrate proactive conflict resolution, analytical thinking, and effective communication.

• Drive continuous improvement initiatives and promote a quality-focused work culture.

Required Skills

• End-to-end Accounts Payable and Procure-to-Pay (P2P) process knowledge.

• Quality control, quality assurance, and audit management.

• Invoice processing, vendor master management, payments, helpdesk, and T&E.

• Root Cause Analysis (RCA) and 5 Whys methodology.

• SOP compliance, CTQ monitoring, and process governance.

• SLA, KPI, TAT, and accuracy management.

• Advanced MS Excel and reporting skills.

• ERP knowledge, preferably SAP.

• Analytical thinking and problem-solving skills.

• Stakeholder management and communication skills.

• Team leadership, conflict resolution, and continuous process improvement.

Educational Qualifications

• B.Com, M.Com, or a postgraduate degree in Finance, Accounting, or a related field is preferred.

• Strong understanding of finance and accounting processes.

Experience Requirements

• 7–10 years of overall relevant experience, preferably in Accounts Payable, P2P operations, quality control, or finance process management.

• Experience in quality audits, process compliance, root cause analysis, and team coordination is preferred.

Additional Information

• Employment Restriction: Former TCS employees are not eligible to apply.

• Profile Creation Requirement: PAN and date of birth (DOB) are required for profile creation. Please provide these details only through the authorized recruitment process.

Note: Candidates with strong P2P process knowledge, quality management experience, and a track record of meeting operational targets will be preferred.