Team Lead – SCM (Supply Chain Management)

Role: Team Lead – SCM (Supply Chain Management)

Location: Bangalore
Required Skill: Sales Order Management
Experience: 6–8 Years
Band: BPO 3/4
Job ID: 407218

Key Responsibilities

• Monitor team performance and drive internal reviews.
• Monitor delivery, quality, and exception handling.
• Take ownership of KPIs to ensure day-to-day deliverables are met.
• Meet operational, functional, and business objectives as required by the contract while ensuring profitable operations.
• Manage client relationships.
• Handle and motivate the team.
• Manage escalations and ensure timely resolution.

Must-Have Skills

• Sales Order Management.
• Customer Focus.

Good-to-Have Skills

• Good SCM (Supply Chain Management) domain knowledge.

Screening Questions

1. Do you have a good understanding of Supply Chain functions?
2. Are you proficient in the Order Entry process?
3. Do you have team-handling experience?
4. Do you have experience leading a Sales Order Management process?
5. What KPIs do you track for a Sales Order Management team?
6. How do you analyse error trends and define corrective actions?
7. What steps would you take to eliminate recurring unclean orders?
8. How do you upskill a new joiner in Order Management?
9. How do you plan staffing during month-end / quarter-end?
10. How do you handle repeated quality misses despite coaching?
11. How do you convert metrics into actionable improvement plans?
12. How do you present poor performance numbers to leadership or clients?
13. How do you ensure GDPR / data privacy compliance in daily operations?
14. Explain a process improvement initiative you led and its impact.