Team Lead - US insurance agency

Gratitude Inc

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1 week ago

Team Lead - US insurance agency

6-8 Year(s)

Mumbai, Kolkata

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Job Description

Key Skills

2 years experience in US Life Insurance Agency Management / servicing preferred Ability to type 40-60 words per minute for chat and email functions

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-2 years experience in US Life Insurance Agency Management / servicing preferred
- Fluent speaking and writing skills in English language
- Ability to type 40-60 words per minute for chat and email functions
- Workload planning distribution
- Handle day to day escalations
- Drive process improvement initiatives
- Willing to take calls/chats not just for escalations and volume management but few hrs a week to stay updated on operating model
- Monitor performance & drive internal reviews with team
- 6 - 8 years experience (with atleast 2 years in a people management role) with strong understanding of Insurance contact centers/Voice / Blended Operations
- Project management skills
- Proven ability to lead teams towards common goals with aggressive timelines
- Problem solving skills
- Experience in handling operations and intertactions with US client stakeholders
- Flexibility to work in blended processes across chat, voice and back office functions
- Open to work primarily in US night shifts (flexible for 24x7) with rotational week off

Important
PAN and DOB are required for profile creation

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Beatrice Kiprono

Recruiter - Gratitude Inc

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