Team Leader- Collections/Sales/Retentions
Gratitude IncTeam Leader- Collections/Sales/Retentions
Job Description
Key Skills
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International Team Leader – Sales / Retention / Collections
Location: Mumbai, Maharashtra, India
We are looking for an experienced International Team Leader with strong leadership, communication, and customer-handling skills to manage teams in an international voice process. The ideal candidate should have proven experience in International Sales, Retention, or Collections, along with a strong track record of achieving performance-based incentives.
Key Responsibilities
Lead and manage a team handling international customers.
Drive team performance and achieve business and process targets.
Handle escalation calls and resolve complex customer cases effectively.
Coach, mentor, and motivate team members to improve productivity and performance.
Monitor individual and team KPIs and provide regular feedback.
Ensure adherence to process, quality, and compliance standards.
Manage customer retention, sales, or collections activities as applicable.
Support the team in achieving performance-based incentive targets.
Eligibility Criteria – Strictly Mandatory
SSC and above qualification.
Minimum 3+ years of Team Leader experience in International Sales, Retention, or Collections.
Strong communication skills and leadership presence.
Experience handling escalation calls and resolving complex customer cases.
Proven track record of earning performance-based incentives.
Only relevant International Team Leader experience will be considered.
Interview Process – Virtual
HR Round
Operations Round
Shift & Work Schedule
U.S. Night Shift, aligned with U.S. business hours.
5 Days Working
2 Weekly Offs
Document Compliance – Mandatory
Employment verification is compulsory. Candidates must provide documentation for all previous employments, including:
Offer Letter
Payslips
Bank Statement
The same documentation will be required for every organization mentioned in the candidate's employment history.
Important
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are mandatory for profile creation.
Role
Team Leader
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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