Team Leader

 Role: Team Leader

Experience: 5–10 Years

 REQUIREMENTS

- 100% Work from Office  and 24x7 shifts including night shifts applicable by default.

- Excellent verbal and written English skills.

- Prior team leading International voice experience – B2B/B2C Collections.

 RESPONSIBILITIES

- Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews.

- Develop and implement strategies to improve team efficiency and effectiveness.

- Create and execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO).

- Monitor and analyze collection metrics to identify trends, potential issues, and areas for improvement.

- Handle escalated client disputes and work towards satisfactory resolutions.

- Identify opportunities to streamline collections processes and implement best practices.

- Prepare regular reports on collections performance, aging reports, and other key metrics for senior management.

- Analyze data to make informed decisions and recommendations for improving collections practices.

- Communication with internal and external stakeholders.

- Meeting KPIs and client defined targets.

- Quality and feedback for team members for driving performance.

- Training and coaching on floor.