Team Leader – International Sales / Retention / Collections
Gratitude IncTeam Leader – International Sales / Retention / Collections
Job Description
Key Skills
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Job Title: Team Leader – International Sales / Retention / Collections
Experience: Minimum 3+ years of relevant Team Leader experience
Education: SSC and above
Process: International Sales / Retention / Collections
Shift: U.S. Night Shift
Work Schedule: 5 Days Working | 2 Weekly Offs
Work Mode: Not specified
Salary: Up to ₹8.5 LPA
Job Description
We are hiring an experienced Team Leader with a strong background in International Sales, Retention or Collections. The ideal candidate should have proven team-handling experience, strong leadership and communication skills, and the ability to manage escalations and complex customer interactions while driving team performance and business targets.
Key Responsibilities
Lead and manage a team supporting an international process.
Drive team performance and achievement of business targets.
Handle escalation calls and resolve complex customer cases effectively.
Coach and mentor team members to improve performance.
Maintain strong communication and leadership presence.
Monitor team performance and provide regular feedback.
Support customer retention, sales or collections objectives based on the assigned process.
Motivate team members toward performance-based incentive achievement.
Ensure adherence to process and operational requirements.
Eligibility Criteria – Strictly Mandatory
SSC and above.
Minimum 3+ years of Team Leader experience in International Sales / Retention / Collections.
Strong communication and leadership skills.
Proven experience handling escalation calls and complex customer cases.
Demonstrated track record of earning performance-based incentives.
Only relevant International Team Leader experience will be considered.
Compensation
Up to ₹8.5 LPA
Interview Process
HR Round → Operations Round
Shift & Work Schedule
U.S. Night Shift aligned with U.S. business hours.
5 days working.
2 weekly offs.
Mandatory Document Compliance
Employment verification is compulsory. Candidates must have documentation for every organization mentioned in their employment history, including:
Offer Letter
Payslips
Bank Statement
Top 5 Skills
International Team Leadership
Sales / Retention / Collections
Escalation Management
Customer Handling & Communication
Performance Management & Target Achievement
Role
Billing Team Lead
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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