Team Leader JPMC
Gratitude IncTeam Leader JPMC
Job Description
Key Skills
6 candidate(s) have already applied for this Job. Apply now
Location - Malad (Mumbai)
CTC - 6-7 lacs
Banking process
Opening - 2
Responsibilities:
Work closely with the team, motivating and coaching them
Hosting 1-2-1’s and team meetings
Keeping up to date with business development and new product lines
Reporting to the Customer Service Manager
Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Support the Operations Manager to highlight operational risks and areas for improvement
Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Role
Team Leader -(Technical)
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
NA
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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