Team Leader

Gratitude Inc

1548 Views

14 hours ago

Team Leader

1-2 Year(s)

₹ 5 - ₹ 6 Thousand p.a

Mumbai, Navi Mumbai, Navi Mumbai Panvel

Job Description

Key Skills

Team Leader Team Leading Team lead operation WFM Team Leader operation team leader OPERATIONS TEAM LEADER

21 candidate(s) have already applied for this Job. Apply now

QUALIFICATIONS

Need 1 year of Team Lead Experience on papers atleast in International Voice Process

Salary package 5 LPA to 5.5 LPA

RESPONSIBILITIES

Responsible for maintaining discipline and absenteeism of team on the floor.

Responsible for staff retention within the team.

Coordination between Managers and Team Members.

Ensure prompt and accurate service and achievement of targets.

Responsible for Team Building & Implementation of Processes

Team handling and Mentoring.

Performance feedback session to be provided to agents.

Analyze various reports including process dashboards & team performance reports.

Should have working knowledge of AHT and WFM.

Primary focus on achieving SLA.

Motivating associates through effective management, career development & implementation of reporting mechanism.

Timely Submission of Operations Review

Preparing roster and manage shrinkage

Conduct audits & share feedback with team members

Monitor team performance and report on metrics

Good analytical skills, expertise in MS Excel

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Sharon Makworo

Recruiter - Gratitude Inc

NA, kenya

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

International Customer Service Associate

Gratitude Inc

1 - 3 Year(s)

Communication Customer Relations Customer Service

₹ 25 - ₹ 45 Thousand p.m

Mumbai, India

Details

German Language Processor Lead

Gratitude Inc

8 - 10 Year(s)

Analytical Skills Stakeholder Management B2 or above in german language

₹ 80 - ₹ 95 Thousand p.m

Bangalore, India

Details

Customer Service representative -Mandarin Language

Gratitude Inc

1 - 8 Year(s)

Banking Customer Service Mandarin

₹ 70 - ₹ 78 Thousand p.m

Bangalore, India

Details

HR Helpdesk Team Lead

Gratitude Inc

6 - 10 Year(s)

Strong Communication Skills (Verbal and Written))

Confidential

Mumbai, India

Details

Senior Regulatory Reporting Analyst

Gratitude Inc

5 - 15 Year(s)

Capital adequacy (Tier 1, CET1, RWA) liquidity ratios (LCR, NSFR) Perform capital adequacy analysis Regulatory submission formats & timelines

₹ 15 - ₹ 16 Thousand p.m

Noida, India

Details

Collection Process Executive

Gratitude Inc

1 - 2 Year(s)

CRM (Customer relationship Management) Customer Relations Customer Service

₹ 20 - ₹ 40 Thousand p.m

Mumbai, India

Details

Senior Process Associate/SME

Gratitude Inc

4 - 8 Year(s)

Finance and Accounting,FP&A

Confidential

Hyderabad, India

Details

Team Lead – Supply Chain & Procurement – Mumbai*

Gratitude Inc

4 - 8 Year(s)

risk management, Risk Management experience Education: CA / CMA / CPA / MBA (Finance) / M.Com,BCOM

₹ 63 - ₹ 68 Thousand p.m

Mumbai, India

Details

RTR - Associate Manager @ MNC BPO Chennai

Gratitude Inc

7 - 10 Year(s)

Experience in ERP systems (SAP / Oracle / NetSuite / Workday) Expert in Blackline tool for performing reconciliation work. 7–10 years of progressive experience in Record-to-Report, General Ledger, or Financial Accounting functions.

₹ 130 - ₹ 140 Thousand p.m

Chennai, India

Details

U.S BANKING VOICE PROCESS CSA-Mumbai

Gratitude Inc

1 - 24 Year(s)

Call Center Inbound BPO BPO Voice Process

₹ 40 - ₹ 45 Thousand p.m

Mumbai, India

Details