Team Member – Spanish
Gratitude IncTeam Member – Spanish
Job Description
Key Skills
20 candidate(s) have already applied for this Job. Apply now
About the Role
We are hiring Team Members – Spanish for an international collections process in Gurgaon. The role involves managing B2B/B2C customer accounts, following up on overdue invoices, resolving payment-related queries and disputes, and maintaining accurate account information.
The ideal candidate should have strong Spanish and English communication skills along with prior international voice experience in collections.
Key Responsibilities
Handle international voice interactions with customers and accounts payable teams.
Make calls regarding payments on overdue invoices for assigned collection buckets.
Manage and maintain customer/account information.
Handle payment and account-related queries from Accounts Payable teams.
Coordinate with internal teams such as Billing and Originations to resolve account issues.
Process and support payment applications.
Handle payment disputes and coordinate appropriate resolutions.
Perform invoice reconciliation activities, including:
Credit rebills
Invoice splitting
PO changes
Adjustments as per process scope
Prepare basic Excel-based reports and perform analysis on assigned inventory.
Complete daily task lists and regular process activities within defined timelines.
Maintain accurate records and follow established collection processes and quality standards.
Required Skills & Qualifications
Bachelor's Degree / Graduation is mandatory.
1–3 years of relevant experience.
Excellent verbal and written Spanish and English communication skills.
Prior international voice experience is required.
Experience in B2B/B2C Collections preferred.
Experience handling overdue invoices and payment follow-ups.
Knowledge of payment application, invoice reconciliation, and dispute resolution.
Basic Excel knowledge for reporting and analysis.
Strong communication, analytical, and problem-solving skills.
Comfortable working in a 100% Work From Office environment.
Willingness to work in 24x7 rotational shifts, including night shifts.
Eligibility
Candidates must be willing to work from the Gurgaon office.
Candidates must be comfortable with 24x7 rotational shifts, including night shifts.
Former TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.
Role
Financial Accountant
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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