Technical Support Executive / Customer Service Executive
Gratitude IncTechnical Support Executive / Customer Service Executive
Job Description
Key Skills
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Job Title: Technical Support Executive / Customer Service Executive
Location: Hyderabad
Experience: 18 Months+ Relevant Experience
Employment Type: Full-Time
Salary: Up to ₹9 LPA
Band: BPO Z/1/2/3
Shift: Rotational / 24x7 Shift
Role Overview
TCS is hiring Technical Support Executives (TSR) and Customer Service Executives (CSR) for International Voice Process. The role involves delivering exceptional customer support through voice and chat channels, resolving customer issues efficiently, providing technical assistance where applicable, and ensuring an outstanding customer experience. Candidates with technical support experience will be considered for the TSR role, while others will be evaluated for the CSR role based on their profile and experience.
Key Responsibilities
Handle customer queries through voice and chat support.
Achieve First Call Resolution (FCR) wherever possible.
Provide technical troubleshooting and customer support.
Deliver an excellent customer experience while meeting operational goals.
Document customer interactions accurately in the CRM system.
Analyze customer issues and identify root causes.
Resolve customer concerns using product knowledge and reference materials.
Maintain service quality, SLAs, and KPIs.
Follow operational processes and compliance guidelines.
Escalate unresolved issues appropriately.
Required Skills & Qualifications
Graduate (Mandatory).
Undergraduate candidates must have a minimum of 18 months of relevant experience.
International Voice Process experience.
Excellent verbal and written communication skills.
Technical Support or Customer Service experience.
Strong analytical and troubleshooting skills.
Customer Handling & Problem Solving.
CRM Documentation.
Active Listening & Empathy.
Operational Excellence.
Goal-Oriented mindset.
Preferred Skills
Technical Support
Customer Service
Voice Process
International BPO Experience
CRM Tools
Sales Support
Communication Skills
Troubleshooting
Customer Experience
Time Management
Important Notes
Former and/or Current TCS/Tata employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Graduation is mandatory.
Notice Period must be Immediate (0 Days).
Candidates will be evaluated for either the CSR or TSR role based on their CV and experience.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/a5d0c1c6b0
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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