Trainer
Gratitude IncTrainer
Job Description
Key Skills
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Trainer – Google Product / ServiceNow
Role: Trainer
Locations: Mumbai / Bangalore
Experience: 5–8 Years
Work Type: Full-Time / Contractual Trainer Services
Job Summary
We are looking for experienced Technical Trainers with relevant Google Product or ServiceNow experience to design and deliver technical training programs, support employee onboarding, manage learning programs, and continuously improve training effectiveness.
Candidates with expertise in either Google Products or ServiceNow can be considered based on their relevant experience and certification.
Key Responsibilities
Training & Delivery
Design, plan, and deliver technical training programs.
Conduct training sessions focused on technical processes, incident management, resolution, and communication.
Support onboarding programs and coordinate learner access, training materials, and required resources.
Develop and maintain training content, exercises, and learning resources.
Assess learner performance and provide feedback.
Learning Program Administration
Manage user access and accounts on learning platforms.
Resolve learner access and administrative issues.
Track attendance, learner progress, feedback, and assessment results.
Analyze training data and prepare reports on training effectiveness.
Identify training gaps and develop targeted learning interventions.
Continuous Improvement
Evaluate training programs using learner feedback and performance data.
Improve training content and delivery methods based on identified gaps.
Contribute to internal knowledge bases and training resources.
Work with stakeholders to understand training requirements and improve learning outcomes.
Required Technical Skills
Google Product Track
Relevant Google Product Experience – Mandatory
Google Cloud Associate Cloud Engineer Certification – Mandatory
Google Cloud technical knowledge
Technical training and learning program management
ServiceNow Track
ServiceNow Experience – Mandatory
ServiceNow Certification – Mandatory
Strong knowledge of ITSM, ITOM, HRSD, and CSM
7+ years of ServiceNow experience preferred
Common Skills
Technical Training & Training Delivery
Learning & Development
Learning Management Systems (LMS)
Training Data Analysis & Reporting
Training Coordination
Stakeholder Management
Strong Communication & Presentation Skills
Problem Solving
Ability to manage multiple tasks and deadlines
Eligibility Criteria
Graduation is compulsory.
Candidates must have relevant experience in Google Products or ServiceNow.
Candidates should possess the relevant certification for their technical track.
Candidates will be evaluated and aligned to the appropriate Google Product or ServiceNow Trainer requirement based on their experience and certification.
Important
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are required for profile creation.
Role
Customer Service Trainer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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