Transformation Lead – Media Domain
Gratitude IncTransformation Lead – Media Domain
Job Description
Key Skills
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Job Title: Transformation Lead – Trust & Safety
Location: Kolkata / Mumbai
Experience: 8–12+ Years
Employment Type: Full-Time
Salary: ₹20–25 LPA
Band: BPO 6/7
Role Overview
TCS is looking for a Transformation Lead – Trust & Safety to lead AI-driven transformation across Trust & Safety operations, including content moderation, data annotation, localization, and AI training data pipelines. The role focuses on building scalable AI-powered operations, improving productivity, ensuring compliance, and driving operational excellence through automation and human-in-the-loop models.
Key Responsibilities
Drive AI-led transformation initiatives across Trust & Safety operations.
Design and implement transformation across content moderation, annotation, and localization workflows.
Develop Human-in-the-Loop processes to improve quality and contextual decision-making.
Identify operational inefficiencies and improve SLA, productivity, and quality metrics.
Translate Trust & Safety policies into operational workflows and annotation guidelines.
Ensure compliance with platform policies, legal regulations, and content standards.
Collaborate with technology teams to improve AI model performance.
Generate insights to improve operational efficiency and AI model accuracy.
Analyze abuse trends, harmful content, and operational risks.
Support solutioning, RFPs, RFIs, and transformation roadmap initiatives.
Present dashboards, recommendations, and transformation insights to stakeholders.
Required Skills & Qualifications
8–12+ years of experience in Trust & Safety, Content Moderation, Data Annotation, or AI Data Operations.
AI-led Transformation.
Content Moderation.
Data Annotation.
Localization Operations.
AI Training Data Lifecycle.
Stakeholder Management.
Process Improvement.
Analytics & Reporting.
Strong communication and leadership skills.
Preferred Skills
Lean
Six Sigma
AI/ML
GenAI
BI Dashboards
Human-in-the-Loop Models
Excel
Risk Analysis
Workflow Automation
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/e34c3cb1ac
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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