Urgent Hiring for Sr. Trainer (VNA & Process) / Sr. Operation Excellence

Gratitude Inc

721 Views

19 hours ago

4-8 Year(s)

₹ 4 - ₹ 6 Thousand p.a

Mumbai, Navi Mumbai, Navi Mumbai Panvel

Job Description

Key Skills

US Collections 3rd Party VnA Trainer Voice Trainer Voice & Accent

3 candidate(s) have already applied for this Job. Apply now

Note – We are only looking out for candidates who are from US 3rd party collections background.

Immediate Joiners or max in 7 days.

Responsibilities:

 Responsible for the planning and delivery of voice training and relevant client domain requirements

 New hire V & A training with domain specific intervention

 Conduct periodic training needs analysis for voice skills and collection efficiency

 Floor intervention for performance improvement

 Review, maintain and upgrade training material

 Oversee the workflow for the trainers reporting into him/her across TSI locations

 Review weekly reports from both Internal and External trainers

 Guide new trainers in the day to day responsibilities and conduct TTT

 Working with Operations & Quality team to identify TNA and working on refresher plans

 Planning of training batch schedules

 Ensure training resources are in place

 To deliver training sessions in adherence with manuals and rigid training schedules

 Provide weekly training reports to the management as well as Business Units

 Review manuals on a periodic basis to ensure it is in line with current trends

 Conduct Development training

Key Result Areas:

 Overall Team Certification scores across all training batches at 90%

 Deliver Training Requirements Timely & Qualitatively

 Conduct Gap and Training Need Analysis within assigned processes and conduct Refresher training as required

 Initiate improvements under the purview of communication

 Review & recommend improvement of training content

 New Hire batches to complete Process training with a minimum average score of 95%

Required Qualification:

 Bachelor’s Degree Required

 Should have obtained minimum 3 rating in the last 2 appraisal cycle

 Employee should not be in any active counseling

 Domain experience of at least 2 years as Voice and Accent trainer

 Excellent presentation, Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities

 Knowledge of MS office is required to include PowerPoint and Excel

 Open to working in Night shifts

 Must be detail oriented

 Leadership and people management skills are required

 Must be able to travel both internationally and within India

Interested candidates call on Aniket-9767044314

Role

Training Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Aniket Bhuvad

Recruiter - Gratitude Inc

NA, india

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