VOD Team Member

Gratitude Inc

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4 days ago

VOD Team Member

1-3 Year(s)

₹ 65 - ₹ 75 Thousand p.m

Bangalore

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Job Description

Key Skills

Analytical Quick learner Presentation Skills Strong Decision-Making skills Strong Communication Skills (Verbal and Written)) Strong computer and software skills

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VOD Team Member

Location: Bangalore
Experience: 1–3 Years
Band: BPO 2/3
Salary: Up to ₹9 LPA

Job Overview

We are looking for a VOD Team Member to manage metadata requests, daily tickets, issue triaging, partner coordination, reporting, and SLA adherence. This is a BPO Operations role, not an IT role.

Key Responsibilities

Manage metadata requests and identify unique findings in third-party databases.
Handle daily tickets and triage issues as per defined guidelines.
Communicate effectively with internal teams, vendors, and stakeholders.
Seek clarifications through email where required; calls are not permitted.
Support QA data preparation during new partner onboarding.
Submit daily and weekly operational reports.
Monitor SLA adherence and manage escalations.
Support additional workflows as required by the Team Lead.
Coordinate with cross-functional teams and suggest process improvements.

Requirements

Graduate in any discipline.
1–3 years of Operations/BPO experience.
Strong written and verbal communication skills.
Good analytical, decision-making and presentation skills.
Strong computer skills and process-oriented approach.
Quick learner who can work independently or in a team.
Ability to deliver results within defined timelines.
Experience handling internal/external customers is preferred.

Work Details

Work From Office – Mandatory
Shift: 9:00 PM – 6:00 AM IST
Permanent Night Shift – No Rotation
Shift requires regular communication with US-based teams and stakeholders.
This is a BPO process and not an IT role.

Important Eligibility

Ex-TCS employees are not eligible to apply.

PAN and Date of Birth (DOB) are required for profile creation.

Mandatory Questionnaire

Filling out the questionnaire is mandatory for all applicants.

https://myglit.com/lateral/cref/c927bd9f56

Only candidates who complete the form will be considered for further processing.

Role

Operations Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

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