VOD Team Member

Job Summary:

Unique ID findings in the third party database based on partner Metadata
Daily tickets handling to triage the issues as per the given instructions
Communicate with POCs effectively with good articulation when required
Seek clarifications by mail where required. Calls not allowed
QA data preparation during new partner onboardings
Daily/Weekly report submission
Monitor and maintain the Operations within SLAs.
Manage escalations where appropriate.

II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow
Cross utilize as required by Team Lead
Communicate and handle escalated issues and work closely with internal, XFN teams and vendors/providers
Suggest workflow improvements based on practical implementation

JOB SPECIFICATIONS
III. EDUCATION, WORK EXPERIENCE & WORK DETAILS
1-2 Years experience in Operations
Graduate
Mandatory Work From Office
Shift - 9pm to 6am IST, no rotation - permanent night shift as has to communicate regularly with teams & stakeholders in US
This is a BPO process and not IT

IV. KNOWLEDGE, SKILLS AND ABILITIES
Strong written and oral communication
Strong Analytical & decision making
Good presentation skills
Strong computer skills
Process oriented
Quick learner and adaptable
Can work independently or within a team
Can provide results within a given time frame
Experience in dealing with internal/external customers