Voice Customer Service
Gratitude IncVoice Customer Service
Job Description
Key Skills
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Locations: Mumbai
Role: Customer Service Associate
Skill: International Voice
Hiring Grade: BPOZ, BPO1, BPO2, BPO3
Salary: Up to 7 LPA CTC (depending on experience and band)
Process: International Voice – Banking & Cards (US / UK / Australian Process)
Eligibility Criteria:
• Graduate and above with minimum 1 year and maximum 12 years of relevant experience in the contact center industry
• HSC candidates with minimum 18 months and maximum 10 years of relevant experience can also apply
• Experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom, or Technical Services preferred for Pune location
• Any International Voice experience is acceptable
• Strong English communication with neutral accent
• Good computer proficiency and accurate data entry skills
• Comfortable working in a 24x7 environment aligned with US/UK/Australian shifts
Key Responsibilities:
• Handle customer interactions efficiently on a daily basis
• Ensure SLA adherence at individual and team level
• Meet and exceed performance metrics and KPIs
• Focus on customer experience, RSAT, and AHT
• Stay updated with process changes and updates
• Implement feedback and corrective actions to avoid repeat issues
Required Skills:
• Excellent verbal and written communication
• Strong customer handling and listening skills
• Analytical and technical understanding
• Ability to multitask and adapt to change
• Problem-solving and logical thinking capability
Questionnaire Link: https://myglit.com/lateral/cref/e4f7feaec0
Note: Filling out this questionnaire form is mandatory for the further recruitment process.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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