Customer Service Associate – Airlines Process
Gratitude IncCustomer Service Associate – Airlines Process
Job Description
Key Skills
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Job Title: Customer Service Associate – Airlines Process
Location: Gurugram
Work Mode: 100% Work from Office
Job Summary:
Hiring experienced professionals for International Airlines Customer Service process
Handle customer complaints and ensure timely resolution
Coordinate with multiple internal teams
Deliver high-quality service from client location
Key Responsibilities:
Understand and analyze customer complaints
Coordinate with departments for quick resolution
Work on multiple systems and applications
Contact customers for updates or additional information
Maintain service quality standards
Eligibility Criteria:
1–3 years of customer service experience
Airline BPO experience is mandatory
Freshers are not eligible
Required Skills:
Strong written and verbal communication skills
Good email comprehension
Problem-solving ability
Comfortable using multiple tools
Teamwork and coordination skills
Work Requirements:
Work from office in Gurugram
5-day work week (rotational shifts)
Must be open to weekend working
No transport facility or reimbursement
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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