Quality Lead / Quality Manager

Gratitude Inc

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11 hours ago

Quality Lead / Quality Manager

10-15 Year(s)

Kolkata

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Job Description

Key Skills

Certification: Six Sigma Black Belt certification Quality Assurance, Process Improvement, or related fields.

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We are hiring an experienced Quality Lead / Quality Manager with a mandatory Six Sigma Black Belt Certification to drive quality excellence, process optimization, and continuous improvement initiatives. This role is ideal for professionals with extensive experience in Quality Assurance, Lean Six Sigma, Process Excellence, Data Analytics, and Operational Transformation.

Key Responsibilities

Lead enterprise-wide quality and process improvement initiatives using Lean Six Sigma methodologies.
Execute DMAIC and DMADV projects to reduce defects, improve operational efficiency, and enhance customer satisfaction.
Develop, implement, and monitor quality management frameworks aligned with business objectives.
Analyze operational data using Minitab, Power BI, Excel, and statistical tools to identify improvement opportunities.
Design dashboards, quality metrics, and performance reports for leadership review.
Collaborate with cross-functional teams to implement sustainable quality improvements.
Mentor teams on Six Sigma methodologies, process excellence, and quality best practices.
Ensure compliance with Quality Management Systems such as ISO 9001 and CMMI.
Drive operational excellence, cost optimization, automation, and continuous improvement initiatives.
Present project outcomes, quality insights, and improvement recommendations to senior leadership and clients.

Required Skills

Six Sigma Black Belt Certification (Mandatory)
Lean Six Sigma
Process Improvement
Quality Management
DMAIC
DMADV
Root Cause Analysis
Data Analytics
Minitab
Power BI
Advanced Microsoft Excel
ISO 9001
CMMI
Stakeholder Management
Project Management
Continuous Improvement
Operational Excellence
Strong Communication & Presentation Skills

Preferred Skills

Agile / Scrum
Automation & Digital Transformation
IT Services or Consulting Experience

Why Join?

Lead enterprise-wide quality transformation initiatives.
Work on high-impact process excellence and continuous improvement projects.
Opportunity to collaborate with cross-functional leadership teams.
Career growth in quality management and operational excellence.

Important Notes

Location: Kolkata
Experience: 10–15 Years
Mandatory: Six Sigma Black Belt Certification
Former TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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