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Team Leader for US Banking Process

Gratitude Inc
472 Views
1 month ago

Team Leader for US Banking Process

2-5 Year(s)
Navi Mumbai (Vashi)
Navi Mumbai (Vashi)

Job Description

Key Skills

Team Management BPO Call center Team lead operation

91 candidate(s) have already applied for this Job. Apply now

Apply for TCS a top company and a brand.


This Vacancy is for TCS- Goregaon East


Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.

• Coordination between Managers and Team Members.

• Ensure prompt and accurate service and achievement of targets.

• Responsible for Team Building & Implementation of Processes

• Team handling and Mentoring.

• Performance feedback session to be provided to agents.

• Analyze various reports including process dashboards & team performance reports.

• Should have working knowledge of AHT and WFM.

• Primary focus on achieving SLA.

• Motivating associates through effective management, career development & implementation of reporting mechanism.

• Timely Submission of Operations Review

• Preparing roster and manage shrinkage

• Conduct audits & share feedback with team members

• Monitor team performance and report on metrics

• Good analytical skills, expertise in MS Excel


Need 1 year of TL Experience on papers atleast in International Voice Process

Salary package 5 LPA to 5.5 LPA

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Team Leader for US Banking Process in Mumbai & Delhi

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