We're Hiring: Team Lead – P2P Quality

Job Description

We are seeking an experienced Team Lead – P2P Quality to oversee quality control operations across the end-to-end Procure-to-Pay (P2P) and Accounts Payable processes. The ideal candidate will have strong finance and accounting knowledge, quality management experience, and the ability to drive process accuracy, compliance, and continuous improvement while ensuring operational targets are achieved.

Job Details

• Location: Pune

• Experience: 7–10 years

• Band: BPO 4/5

Requirements

• Strong understanding of the end-to-end Accounts Payable process, including invoice processing, helpdesk, payments, vendor master, and Travel & Expense (T&E).

• Experience leading quality control or quality assurance operations.

• Good knowledge of finance and accounting processes.

• Strong understanding of SOPs, compliance requirements, SLAs, KPIs, and Critical to Quality (CTQ) parameters.

• Excellent analytical, problem-solving, and decision-making skills.

• Demonstrated ability to manage conflicts proactively and constructively.

• Strong communication and stakeholder management skills.

• Proactive mindset with a focus on continuous improvement.

• Proficiency in MS Office and Advanced Excel.

Preferred Qualifications:

• B.Com, M.Com, or postgraduate qualification in Finance or Accounting.

• Experience with ERP systems such as SAP.

Key Responsibilities

• Lead end-to-end quality control activities across Accounts Payable operations.

• Ensure compliance with CTQs, SOPs, company policies, and regulatory requirements.

• Monitor daily quality audits and communicate findings to internal and external stakeholders.

• Review audit results, identify quality gaps, and recommend corrective and preventive actions.

• Prepare Root Cause Analysis (RCA) and 5 Whys reports to address process errors and prevent recurrence.

• Ensure team deliverables are completed accurately, on time, and in line with established standards.

• Monitor SLA and KPI performance and drive achievement of operational targets.

• Identify process gaps and implement continuous improvement initiatives.

• Manage internal reporting and ensure adherence to agreed service levels.

• Drive daily, weekly, and monthly performance targets for turnaround time (TAT) and accuracy.

• Work closely with operational teams and stakeholders to improve quality and process effectiveness.

Key Competencies

• Strong analytical and problem-solving abilities.

• Effective communication across all organizational levels.

• Proactive conflict resolution and stakeholder management.

• Attention to detail and commitment to quality.

• Continuous improvement mindset and intellectual curiosity.

• Ability to manage priorities and deliver within strict deadlines.