433255 Employee Master Data Team Lead

Gratitude Inc

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3 days ago

6-10 Year(s)

Pune

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Job Description

Key Skills

Root cause analysis SAP HR SAP MDM Prepare MIS reports and dashboards Hands-on experience with SAP HCM and Employee Central (EC) Proven Root Cause Analysis (RCA) skills SAP HCM & Employee Central (EC)

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Job Description – Employee Master Data Team Lead

Role: Employee Master Data Team Lead

Location: Pune

Experience: 6–10 Years

Band: BPO 3/4

Salary: Up to ₹12 LPA

Job Code: 433255

Education: Graduate in any discipline

Job Summary

We are looking for an experienced Employee Master Data Team Lead with strong expertise in SAP HCM, Employee Central (EC), Master Data Management (MDM), reconciliation, MIS reporting, and Root Cause Analysis (RCA).

The candidate will be responsible for managing and reviewing employee master data transactions, ensuring data accuracy and governance, resolving discrepancies, preparing MIS reports, and supporting continuous improvement initiatives. Strong English communication and stakeholder-management skills are essential for this role.

Key Responsibilities

Manage and review Employee Master Data Management (MDM) transaction-processing activities.

Handle employee master data changes and updates in SAP HCM and Employee Central (EC).

Ensure employee data is accurate, complete, timely, and compliant with defined processes.

Perform regular data reconciliation between systems and identify discrepancies.

Investigate and resolve data mismatches, exceptions, and transaction-related issues.

Conduct Root Cause Analysis (RCA) for recurring data-quality issues and implement corrective actions.

Prepare, validate, and publish MIS reports, dashboards, and operational metrics.

Track transaction volumes, ageing, accuracy, exceptions, and other key performance indicators.

Ensure adherence to Data Governance, SOX, audit, internal control, and compliance requirements.

Maintain appropriate documentation and support internal/external audits as required.

Coordinate with HR, HR Operations, IT, and other stakeholders to resolve master-data issues.

Provide timely responses and support to stakeholders regarding employee master data queries.

Identify process gaps and recommend opportunities for process improvement, standardization, and automation.

Support continuous improvement initiatives and implementation of process changes.

Provide guidance and support to team members and ensure adherence to defined SLAs and quality standards.

Required Skills & Experience

6–10 years of relevant experience in Employee Master Data, HR Operations, HR Shared Services, or related processes.

Strong hands-on experience with SAP HCM and Employee Central (EC) – mandatory.

Proven experience in Root Cause Analysis (RCA) – mandatory.

Hands-on experience in reconciliation and MIS reporting.

Strong understanding of employee/master data processes and data-quality principles.

Excellent written and verbal English communication skills.

Strong analytical and problem-solving abilities.

Proficiency in MS Office, particularly:

MS Excel

MS PowerPoint

MS Outlook

Ability to analyze data, identify discrepancies, and drive timely resolution.

Good stakeholder-management and coordination skills.

Ability to manage multiple priorities and work within defined timelines and SLAs.

Preferred Skills

Exposure to Data Quality and Data Governance frameworks.

Experience with SOX controls, audit requirements, and compliance processes.

Experience in HR Shared Services or Global Business Services environments.

Knowledge of SAP SuccessFactors Employee Central.

Experience in process improvement, automation, or standardization initiatives.

Key Competencies

Employee Master Data Management

SAP HCM

Employee Central (EC)

Reconciliation

MIS & Dashboard Reporting

Root Cause Analysis

Data Quality & Governance

Process Improvement

Stakeholder Management

Analytical & Problem-Solving Skills

Strong English Communication

Education & Certification

Graduate in any discipline.

SAP HCM / SAP SuccessFactors certification is preferred.

Ideal Candidate Profile

The ideal candidate should have strong experience in employee master data operations, with hands-on knowledge of SAP HCM and Employee Central. The candidate must be comfortable handling reconciliations, performing RCA, preparing MIS reports, resolving data-quality issues, and interacting with multiple stakeholders.

Strong attention to detail, analytical thinking, communication skills, and the ability to drive process improvements are essential for success in this role.

Important Information

Ex-TCS employees are not eligible to apply.

PAN and Date of Birth (DOB) are mandatory for profile creation.

Role

Team Leader -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Nirad Prava Rout

Recruiter - Gratitude Inc

NA, india

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