Access & Badging Management Specialist

Gratitude Inc

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1 month ago

Access & Badging Management Specialist

4-6 Year(s)

Bangalore (Bangalore)

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Job Description

Key Skills

Access control and badge lifecycle management.

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Role/Skill: Access & Badging Management Specialist

Location: Bangalore/Mumbai

Years of experience: 4-8 years

Band: BPO 3

(Mumbai) | Bangalore)

Position Overview:

The Access & Badging Management Specialist role is responsible for overseeing secure user access

provisioning, badge lifecycle management, and compliance with corporate security standards. This

position ensures that all access requests are validated against approved documentation and role-based

requirements, while maintaining accurate records for audits and reviews.

Key responsibilities include managing user access throughout its lifecycle, issuing and deactivating

badges, troubleshooting access-related issues, and serving as the primary point of contact for supplier

access inquiries. The role also involves enforcing security policies, handling escalations, and supporting

stakeholders with guidance on access processes.

Success in this position requires strong problem-solving skills, attention to detail, and the ability to

manage multiple priorities under strict SLAs. Proficiency in identity management systems, Excel, and

documentation practices is essential. This role demands excellent communication and stakeholder

management skills to ensure smooth operations across global teams.

This position operates in a US shift (8:00 PM – 5:00 AM IST) from the office and requires flexibility for

extended hours when necessary to meet deadlines

Key Responsibilities:

User access management

• Verify documentation, approvals, and compliance prior to granting access.

• Ensure access is provisioned based on role, scope of work and time bound requirements.

• Deactivate or revoke access promptly upon termination.

Badging & Credentialing

• Issue, modify and deactivate access badges for users.

• Maintain accurate badge records in SharePoint.

• Investigate and resolve lost damaged badges.

Security & Compliance

• Ensure user access aligns with corporate security policies and procedures.

• Escalate complex or security sensitive issues in accordance with management procedures.

• Maintain accurate records for audits and reviews.

Communication & Support

• Serve as primary point of contact for supplier access and badging inquiries.

• Provides guidance to internal stakeholders and users on access processes.

Troubleshooting & Issue resolution

• Diagnose and resolve user access issues, including badge activation failures, access

denials, and system errors.

• Investigate discrepancies in access permissions and correct mismatches between

approved access and system configurations.

• Respond promptly to urgent supplier downtime and business disruption.

• Document troubleshooting steps, resolution, and system issues for audit and continuous

improvement actions.

Qualification & Skillset:

• Access control and badge lifecycle management.

• Strong documentation and record keeping skiils.

• Stakeholder management with firm policy enforcement.

• Problem solving and escalation handling

Key Skills:

• Knowledge of Excel.

• Experience for US region

• Strong communication a

• Customer Service experience is a good to have

• Access control and identity management

• Policy enforcement.

• Time management and prioritization.

• Problem solving and escalation handling

• Excellent Communication and Analytical Skills.

• Global Stakeholder Management.

• Creation of SOP and process documents.

• SLA & KPI Adherence.

Working Conditions:

• Work Shift will be US Hours 8:00 PM to 5:00 AM or closely available shift

• Work from Office (No work from home)

• Agile to extended work hours when needed to meet deadlines without prompting.

**PAN and DOB are required for profile creation**

Please Apply using this Link

https://myglit.com/lateral/cref/9ccc03efcf

Role

Any Other

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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