AIOC-S01670449 - German Language (P4) - Customer Service Senior Analyst - Gurgaon

GERMAN LANGUAGE (P4) – CUSTOMER SERVICE SENIOR ANALYST

Client: Accenture
JR Number: AIOC-S01670449
Career Level: 10 (CL10)
Location: Gurgaon (Gurugram)
Skill required: Language Translation – Customer Service
Qualification: Any Graduation
Experience: 5 to 8 years
Salary range: INR 10–20 LPA (approximately INR 83,333–166,667 per month)
Notice period: Up to 30 days

ABOUT ACCENTURE
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song, powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Its 784,000 people serve clients in more than 120 countries. Visit www.accenture.com.

ROLE OVERVIEW
The role requires exceptionally good command of German and the ability to manage the customer service process end to end. Provide assistance before, during and after customers purchase or use products or services. Address inquiries, resolve issues and ensure customer satisfaction to build and maintain positive relationships.

MANDATORY SKILL
German Language – P4. Proficiency must be verified through the applicable language assessment.

ROLES AND RESPONSIBILITIES
• Analyse and solve increasingly complex problems.
• Interact daily with peers within Accenture, with some interaction with clients and/or Accenture management.
• Work with minimal instruction on daily tasks and moderate instruction on new assignments.
• Make decisions that affect your work and may affect the work of others.
• Work as an individual contributor and/or oversee a small work effort or team.
• This role may require rotational shifts.