Assistant Manager – Master Data Management (ETP)

Location: Chennai
Experience: 7–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA
Job Code: 433069
Industry: HR Operations / Business Process Management (BPM)
Function: Human Resources Operations / Master Data Management
Role: HR Operations & Employee Master Data Administration

Job Summary

We are looking for an experienced Assistant Manager – Master Data Management (ETP) to manage employee master data across HR, payroll, timekeeping, and benefits systems. The role involves ensuring data accuracy, timely processing of employee lifecycle transactions, system reconciliation, and compliance with organizational policies, labor regulations, and union agreements.

The ideal candidate will have strong expertise in HR operations, payroll inputs, employee data administration, HRIS platforms, and cross-functional coordination with Payroll, Benefits, HR Business Partners, and IT teams.

Key Responsibilities

1. Employee Master Data Management

• Process employee master data changes, including cost center, compensation, pay rate, union code, office location, supervisor, and job title updates.

• Manage employee promotions, demotions, transfers, job changes, and primary job number changes across locations.

• Ensure all union-related changes are communicated to the Benefits team.

2. Employee Lifecycle Management

• Review and process new hire records, promotion validations, employee reactivations, and status changes.

• Manage Leave of Absence (LOA), return-from-leave transactions, Return of Equity (ROE), and employee terminations.

• Maintain subcontractor records and process personal action requests accurately.

3. Data Reconciliation and Reporting

• Prepare and analyze data fallout reports between ADX, WinTeam, and LISA systems, as applicable.

• Investigate discrepancies, perform manual data corrections, and ensure accurate data synchronization.

• Reconcile HR, payroll, and benefits data to minimize downstream processing issues.

4. Compliance and Data Audits

• Conduct anniversary bonus reviews, pay rate audits, and job data validations.

• Review benefits-impacting changes related to union code updates.

• Ensure compliance with labor laws, union agreements, internal policies, and data governance standards.

5. Employee Information Maintenance

• Process changes to employee addresses, email addresses, phone numbers, and banking or direct deposit details.

• Validate and update Social Insurance Number (SIN) information in accordance with established procedures.

• Maintain confidentiality and integrity of sensitive employee information.

6. IT and Cross-Functional Coordination

• Raise and track IT service tickets for employee information updates and system access dependencies.

• Collaborate with Payroll, Benefits, HR Business Partners, and IT teams to resolve data discrepancies.

• Ensure timely completion of employee data requests and adherence to service-level agreements (SLAs).

Required Skills and Competencies

• HR Operations and Employee Master Data Management

• Employee Lifecycle Management

• Payroll Operations and Payroll Inputs

• HRIS and HR Data Administration

• Data Reconciliation and Data Quality Management

• ADX, WinTeam, LISA, or similar HR and workforce management systems

• Compensation and Pay Rate Administration

• Employee Transfers, Promotions, and Job Changes

• Leave of Absence (LOA) and Employee Termination Processing

• Benefits Administration and Union Code Management

• Data Auditing, Reporting, and Error Resolution

• MS Excel and Data Analysis

• Compliance, Confidentiality, and Data Governance

• Stakeholder Management and Cross-Functional Coordination

• SLA Management and Attention to Detail

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related discipline.

• 7–10 years of experience in HR Operations, Payroll Operations, Master Data Management, or Order Management.

• Hands-on experience with HRIS, payroll, and timekeeping systems.

• Strong analytical, reconciliation, problem-solving, and communication skills.

• Experience handling high-volume employee data transactions with a strong focus on accuracy and compliance.

Important Eligibility Criteria

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.

Ideal Candidate Profile

Candidates with strong experience in HR shared services, employee master data administration, payroll support, HRIS operations, and employee lifecycle transactions will be preferred. Experience with ADX, WinTeam, LISA, or comparable platforms will be an advantage.