Assistant Manager – Procure to Pay (P2P)

Location: Chennai
Experience: 7–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA
Shift: 12:30 PM – 3:30 AM IST (as per business requirements)

Job Summary

We are looking for an experienced and detail-oriented Assistant Manager – Procure to Pay (P2P) to manage accounts payable operations, oversee complex payment activities, resolve operational exceptions, and ensure compliance with established service-level agreements (SLAs). The ideal candidate should have strong Finance & Accounting (F&A) knowledge, extensive Procure to Pay (P2P/PTP) experience, analytical skills, and team-handling capabilities.

The candidate will be responsible for work allocation, quality and compliance reviews, payment issue resolution, stakeholder management, client governance calls, and continuous process improvement.

Key Responsibilities

• Manage day-to-day Procure to Pay (P2P) and accounts payable operations, ensuring timely and accurate processing.

• Allocate work across the team, monitor productivity, and ensure adherence to operational targets.

• Handle complex transactions, exceptions, and escalated queries related to payment processing.

• Investigate and resolve duplicate payments, foreign payment issues, and other payment discrepancies.

• Review royalty calculations and ensure the accuracy of related financial transactions.

• Conduct quality checks and compliance reviews to maintain process accuracy and adherence to internal policies.

• Monitor SLA performance, prepare operational reports, and track key performance indicators (KPIs).

• Conduct regular review meetings with business stakeholders and retained accounting teams.

• Participate in client governance calls, communicate operational updates, and resolve escalated issues.

• Identify process gaps and implement continuous improvement initiatives to enhance efficiency and accuracy.

• Ensure compliance with financial controls, audit requirements, and established process guidelines.

• Support team development through guidance, knowledge sharing, and performance monitoring.

Required Skills

• 7+ years of experience in Finance & Accounting (F&A), with strong Procure to Pay (P2P/PTP) experience.

• Strong knowledge of accounts payable, payment processing, and core P2P operations.

• Experience in exception management, duplicate payment resolution, and foreign payment issues.

• Knowledge of royalty calculations and complex financial transaction reviews.

• Proficiency in MS Office, particularly Excel and reporting tools.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent verbal and written communication skills.

• Experience in SLA monitoring, quality assurance, compliance, and operational reporting.

• Strong stakeholder management and client communication skills.

• Knowledge of process improvement methodologies and operational controls.

Good-to-Have Skills

• At least 3 years of team-handling or team-management experience.

• Expertise in accounts payable tools, P2P technologies, and financial systems.

• Experience leading process improvement initiatives.

• Experience participating in client governance meetings and business reviews.

• Advanced MS Excel and reporting skills.

Educational Qualifications

• Minimum 15 years of regular, full-time education (10+2+3).

• Graduation or postgraduate qualification in Finance, Accounting, or a related discipline.

• Preferred qualifications include B.Com, BBA, M.Com, or MBA in Finance.

Candidate Requirements

• Total Experience: 7–10 years.

• Relevant Experience: 7+ years in F&A and P2P/PTP operations.

• Team Management: 3 years preferred.

• Location: Chennai.

• Shift: 12:30 PM – 3:30 AM IST, as specified by the hiring team.

• Salary: Up to ₹12 LPA.

• Job Code: 423484.

• Eligibility Restriction: Former TCS employees are not eligible to apply, as per the hiring requirement.

• Documentation: PAN and date of birth (DOB) are required for profile creation.

Key Competencies

• Team leadership and work allocation

• Accounts payable and payment operations

• Exception and escalation management

• Quality and compliance management

• SLA adherence and KPI reporting

• Client and stakeholder management

• Analytical thinking and decision-making

• Process improvement and operational excellence

Interested candidates with strong P2P/PTP expertise, leadership capabilities, and experience managing complex accounts payable operations are encouraged to apply, subject to the eligibility criteria.