Job Title: Associate – Domain Utilities

Job Summary

We are looking for a detail-oriented Associate – Domain Utilities to support back-office operations and process management within the utilities domain. The ideal candidate should have strong communication skills, proficiency in MS Office, and experience handling UK customers and coordinating with clients and internal stakeholders.

The candidate will be responsible for maintaining data accuracy, meeting deadlines, preparing reports, and ensuring high-quality operational delivery.

Key Responsibilities

• Execute and manage back-office operations and processes within the utilities domain.

• Ensure accuracy and quality in daily tasks while meeting established deadlines.

• Handle communications with UK customers through emails and calls.

• Coordinate with clients and internal stakeholders to ensure smooth process execution.

• Build and maintain strong working relationships across teams and account levels.

• Review work for accuracy and adherence to established quality standards.

• Prepare and deliver reports for various stakeholders.

• Handle confidential information professionally and maintain appropriate discretion.

• Read, understand, and respond to emails and customer queries effectively.

Educational Qualification

• Graduate in Geography or GIS (Hons).

Required Skills

• Knowledge or experience in the utilities domain is preferred.

• Experience handling UK customers.

• Client and internal stakeholder management.

• Excellent written and verbal communication skills.

• Working knowledge of MS Office, particularly Excel, Word, and PowerPoint.

• Strong attention to detail and data accuracy.

• Ability to manage confidential information professionally.

• Good email comprehension and response-writing skills.

• Time management and organizational skills.

Important Eligibility Criteria

• Experience: 1–5 years.

• Preferred background: Utilities domain.

• Education: Graduate in Geography / GIS (Hons).

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are mandatory for profile creation.