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GRATITUDE INC
APAC · AFRICA · U.S.A

Broadcast Playout Operator

15 Views 16 hours ago
Experience 1–6 Year(s)
₹
Salary Confidential
Location Bangalore
3 candidate(s) already applied

Job Description



Location: Bangalore

Experience: 1-5 years

Band: BPO 1/2/3

Job Code: 436069

Shift: Rotational shifts covering EMEA business hours up to 21:00 CET, plus weekend on-call duty


Role Overview


The Playout Operator II performs operational tasks to validate and load TV playlists and materials into the Inetsat transmission platform. You will act as a subject matter expert and the primary liaison for playout delivery. This includes escalating missing or incorrect materials, maintaining logs, reporting on SLAs, inserting secondary elements, configuring channels and services, and driving continuous process improvement.


Key Responsibilities



  • Validate playlists and materials, and identify and resolve issues

  • Load validated playlists and materials into the Inetsat transmission platform

  • Act as the primary liaison for playout delivery

  • Escalate missing or incorrect materials

  • Maintain logs and prepare SLA reports

  • Insert secondary elements and configure channels and services

  • Monitor workflow performance and file accurate reports

  • Deliver process improvements and measure their value


Qualifications



  • Experience in broadcast playout operations

  • Associate’s degree or equivalent experience

  • Strong problem-solving skills

  • Knowledge of media formats, audio formats and media transport methods

  • Strong written and spoken English

  • Enthusiasm for innovation and process improvement


Shift Details



  • Rotational shifts to cover EMEA business hours, up to 21:00 CET

  • Weekend on-call duty


Application Notes



  • Ex-TCS employees are not eligible to apply

  • PAN and DOB are required for profile creation


Skills (for the portal)


Broadcast Playout, Playout Operations, TV Playlist Validation, Media Formats, Audio Formats, Media Transport, Inetsat, Transmission Platform, Channel Configuration, Log Maintenance, SLA Reporting, Workflow Monitoring, Problem Solving, Process Improvement, Written English, Spoken English



Key Skills

7 Skills
Documentation Reporting Process Improvement Stakeholder Coordination Good exposure in to escalation management master control Broadcast playout operations

Role Specifications

Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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