Job Description: Contract Administrator – Senior Process Associate

Location: Mumbai, Maharashtra
Job Code: 438762
Experience: 2–6 Years
Band: BPO 2/3
Industry: Finance & Accounting / Business Process Management
Process: Contract Administration / Order-to-Cash (O2C)

Job Overview

We are looking for a detail-oriented Contract Administrator – Senior Process Associate to manage end-to-end contract lifecycle activities, including contract creation, validation, setup, amendments, renewals, and activation within ERP and contract management systems.

The candidate will be responsible for ensuring accurate contract configuration, compliance with contractual requirements, and timely processing to support billing accuracy and revenue realization. The role involves coordinating with internal teams and clients, handling inbound and outbound calls regarding contract status, and ensuring adherence to quality standards and SLAs.

Key Responsibilities

1. Contract Administration & Lifecycle Management

• Manage end-to-end contract lifecycle activities, including creation, validation, setup, amendments, renewals, and termination.

• Create and maintain customer and contract records in ERP systems such as SAP.

• Validate contract templates and ensure all mandatory information is available before processing.

• Configure billing terms, pricing, customer sites, contacts, and rate cards.

• Upload signed contracts and supporting documents for audit and compliance purposes.

• Support work order creation and contract activation processes.

2. Contract Validation & Compliance

• Perform quality checks to ensure contract accuracy and completeness.

• Verify purchase order (PO) details, pricing, and billing inputs.

• Ensure contractual terms and approved templates are followed.

• Maintain compliance with internal SOPs, client requirements, and SLA timelines.

• Identify and resolve contract discrepancies to prevent billing errors.

3. Client & Stakeholder Coordination

• Handle inbound and outbound calls to communicate and follow up on contract setup status.

• Coordinate with Operations, Finance, and Commercial teams for missing information and clarifications.

• Respond to client queries regarding contract creation, amendments, and activation.

• Follow up with internal and external stakeholders to ensure timely contract processing.

4. Reporting & Process Improvement

• Track contract setup turnaround time, accuracy, and SLA performance.

• Perform reconciliations to ensure contracts are successfully interfaced and processed.

• Maintain accurate records and documentation for audit requirements.

• Identify process gaps and recommend improvements to contract administration workflows.

• Support automation and continuous improvement initiatives.

Required Skills & Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline.

• 2–6 years of relevant experience in Contract Administration, Contract Lifecycle Management, Order-to-Cash (O2C), or Lease Administration.

• Strong knowledge of end-to-end contract lifecycle management.

• Hands-on experience with ERP systems, preferably SAP.

• Experience in contract creation, validation, setup, amendments, and activation.

• Understanding of billing terms, pricing, purchase orders, and contract documentation.

• Strong attention to detail and analytical skills.

• Good verbal and written communication skills.

• Ability to manage inbound/outbound calls and stakeholder follow-ups.

• Ability to work with high-volume transactions while meeting quality and SLA targets.

Mandatory Skills (Must Have)

• Contract Lifecycle Management (CLM)

• Contract Administration

• ERP Systems

• Contract Creation and Validation

• Contract Setup and Maintenance

• Contract Amendments and Activation

Good-to-Have Skills

• Finance & Accounting (F&A) knowledge

• Order-to-Cash (O2C) process knowledge

• SAP experience

• Stakeholder Management

• Client Communication

• Purchase Order (PO) Validation

• Billing and Pricing Administration

• Process Compliance and Quality Assurance

Key Performance Indicators (KPIs)

• Contract setup turnaround time (TAT)

• Contract accuracy and first-time-right percentage

• SLA adherence

• Reduction in billing issues caused by contract defects

• Transaction volume and productivity

• Reduction in contract-related escalations

Important Hiring Information

• Work Location: Mumbai, Maharashtra.

• Experience Required: 2–6 years.

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.