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GRATITUDE INC
APAC · AFRICA · U.S.A

Contractual Lifecycle management Analyst

813 Views 1 week ago
Experience 2–4 Year(s)
₹
Salary ₹ 50 – 55 Thousand p.m
Location Bangalore (Bangalore)
127 candidate(s) already applied

Job Description

CLM Analyst – Contract Upload & Maintenance

Location: Bangalore, India | Work Setup: Onsite

Job Type: Full-time |l Band: BPO 1/2 Experience: 2–4 Years

Job ID: 407208 Salary: 6–7 LPA


Role Summary

Own contract repository accuracy and maintenance in the CLM system. Upload and manage executed contracts, amendments, SOWs, and NDAs. Ensure contracts are visible, searchable, compliant, and governed through accurate metadata and lifecycle tracking.


Key Responsibilities

- Contract Upload & Governance: Upload executed contracts, amendments, SOWs, NDAs, and addendums into the CLM tool. Classify contract types correctly: MSA, SOW, Amendment, NDA

- Repository Management: Maintain a structured contract repository with proper naming conventions, version control, and attached supporting documents/artifacts

- Metadata & Lifecycle: Capture and update key data: Contract title/ID, Parties & legal entities, Effective/expiry/renewal dates, Value & currency, Status & ownership. Maintain parent-child links between MSAs, SOWs, and amendments

- Obligations & Alerts: Configure key dates and milestones [renewal, termination, notice periods]. Support alerts/reminders for renewals and obligations

- Data Quality & Support: Perform periodic data quality checks and reconciliation. Act as BAU support for contract uploads, data updates, and access queries


Required Skills & Experience

- Experience: 2–4 years in Contract Lifecycle Management, Repository management, or Legal/Procurement Ops

- Tools: Hands-on with CLM tools like Icertis, Ariba CLM, Coupa CLM, Sirion, Agiloft, DocuSign CLM or similar. Strong MS Excel for trackers/reconciliation

- Domain Knowledge: Strong understanding of contract structures: MSA, SOW, Amendments, NDAs

- Competencies: Excellent verbal & written English, Analytical thinking, Problem-solving, High attention to detail & data accuracy, Client engagement, Ability to handle repetitive tasks, Independent working


Stakeholder Interaction

Clear communication with Legal, Procurement, and Business stakeholders.

Key Skills

13 Skills
Contract Management BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center International BPO BPO/ITES legal SOW Procurement Ops and Helpdesk Contract Upload & Repository Management Experience with CLM Tools (Icertis, Ariba CLM, Coupa CLM, Sirion, Agiloft, DocuSign CLM, etc.)

Role Specifications

Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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