Credit to Cash C2C Delivery Manager
Gratitude IncCredit to Cash C2C Delivery Manager
Job Description
Key Skills
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Role/Skill: Credit To Cash (C2C) - Delivery Manager
Location: Nagpur
Experience: 10 to 15 years
Skill Set: Stakeholder Management; Transformation projects
Shift: 10:30 AM to 8:30 PM
Band: BPO5/6
Salary: Up to 20 LPA
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical graduation in any stream - B.COM, M.COM or similar (Preferred)
- Should be flexible with night shifts & rotation shifts
Must have skills:
- Stakeholder Management
Good to have skills:
- Transformation projects
Key Responsibilities:
1. End to End Delivery Ownership
• Own and govern the complete Credit to Cash lifecycle, including credit management, billing, cash application, collections, dispute management, and month end closing.
2. Service Level & Performance Management
• Define, track, and consistently achieve SLAs, KPIs, and contractual obligations.
3. Leadership & People Management
• Lead a multi layered organization comprising Team Leads, Managers, and SMEs.
• Build a strong leadership pipeline through coaching, mentoring, and succession planning.
4. Stakeholder & Client Management
• Act as the primary senior contact for internal stakeholders and external clients
5. Financial & Cash Flow Management
• Drive strong cash realization by enforcing robust collection strategies and credit controls.
6. Governance, Controls & Compliance
• Ensure adherence to SOX, internal controls, audit requirements, and company policies.
7. Transitions, Migrations & Program Management
• Lead process transitions, scope expansions, and migrations from onshore or third party vendors.
• Ensure robust transition planning, knowledge transfer, stabilization, and benefits realization.
8. Continuous Improvement & Automation
• Drive Lean, Six Sigma, and digital transformation initiatives to improve
9. Systems & Technology Enablement
• Partner with IT to support ERP (SAP/Oracle), reporting, and collection t
10. Strategic Contribution
• Contribute to long term C2C strategy, operating model design, and roadmap development.
• Support benchmarking, best practice adoption, and maturity assessments.
• Represent C2C delivery in leadership forums and enterprise wide initiatives.
PAN and DOB are required for profile cre
ation**
Please Apply using this Link https://myglit.com/lateral/cref/e04c52b3fb
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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