Customer Care Executive - voice chat support for Top MNC B.P.O Kolkata

Gratitude Inc

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2 days ago

Customer Care Executive - voice chat support for Top MNC B.P.O Kolkata

1-5 Year(s)

50 - 60 Thousand p.m

Kolkata

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Job Description

Key Skills

International BPO typing skills Strong communication and interpersonal skills Excellent verbal and written English communication skills Basic computer skills , communication and negotiation skills Excellent communication skills and fluency in English Clear and concise communication skills Strong attention to detail, and organizational skills Excellent Communication, Customer Service and Empathy Skills

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position of an omnichannel customer service role.

Customer Service Process Associate – Voice & Webchat, Kolkata

Role: Customer Service Process Associate – Voice & Webchat
Location: Kolkata
Experience: 1 to 5 years
Work Mode: 5 days Work From Office
Shifts: Rotational shifts, split/rotational week-offs, night shifts as applicable

Eligibility:

Minimum 15 years of regular full-time education: 10 + 2 + 3 / Graduate preferred.
Undergraduates may be considered with relevant customer service experience, as per process requirement.
Comfortable with work from office, rotational shifts, night shifts, and rotational week-offs.

Job Description:

Handle customer interactions across voice, webchat, messaging, email, and back-office support as per process requirement.
Respond to inbound and outbound customer queries from customers or authorized third parties.
Resolve customer complaints, service-related queries, billing/service issues, and process-related requests.
Provide prompt, accurate, and professional responses to customer needs.
Manage live chat/messaging conversations end to end while maintaining response time, quality, and resolution targets.
Document all customer interactions accurately in required systems.
Support back-office activities whenever not handling calls/chats.
Evaluate customer issues, identify suitable solutions, and recommend the best resolution.
Manage vulnerable or priority customer tasks/processes where applicable.
Maintain customer privacy and ensure compliance with process guidelines.
Work in a target-oriented environment and meet KPIs such as resolution, quality, NPS/customer satisfaction, response time, efficiency, and sales/retention conversion where applicable.

Required Skills:

Excellent English communication skills, both written and verbal.
Strong customer service and complaint-handling skills.
Ability to handle both voice and non-voice channels.
Good active listening, probing, and articulation skills.
Strong ownership, negotiation, and objection-handling ability.
Ability to multitask and switch between calls, chats, email, and back-office tasks.
Good typing, system navigation, and basic computer skills.
Ability to work with international customers preferred.
Prior UK, Australian, utilities, energy, telecom, or customer service experience preferred.

**Former TCS Employees are not eligible**

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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