Customer Chat Process Executive

Gratitude Inc

452 Views

18 hours ago

1-2 Year(s)

₹ 1 - ₹ 2 Thousand p.a

Mumbai

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Communication Skills Customer oriented good communication skills customer support

3 candidate(s) have already applied for this Job. Apply now

Job Title:

Non Voice (Chat Process) - Night Shift

We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.

Responsibilities:

* Respond to customer inquiries and provide assistance via chat in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines

Requirement:

* Excellent written communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

* Freshers are welcome to apply

Qualification :

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

* Ability to adapt and learn quickly

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Chat

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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