Customer Service Agent (Arabic Language)

Gratitude Inc

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3 days ago

Customer Service Agent (Arabic Language)

1-2 Year(s)

50 - 65 Thousand p.m

Bengaluru (Bengaluru)

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Job Description

Key Skills

Confident Problem Solving Professional Banking Product Experience Arabic Strong English Communication Skills Strong communication and interpersonal skills

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Job Summary

We are looking for a dynamic and customer-focused Customer Service Agent (Arabic Language) to serve as the first point of contact for customers. The role involves delivering exceptional support across multiple channels including phone, email, chat, and social media.

The ideal candidate will possess strong communication skills in Arabic and English, a problem-solving mindset, and the ability to thrive in a fast-paced environment while ensuring a seamless customer experience.

Key Responsibilities

Handle incoming customer interactions via calls, emails, live chat, and social media related to digital banking products and services
Assist customers with account-related requests such as account opening, closure, and maintenance
Resolve customer inquiries and complaints efficiently, escalating complex issues when necessary
Meet and exceed defined KPIs including resolution time, response time, and customer satisfaction scores
Maintain accurate records of all customer interactions in the CRM system
Collaborate with internal stakeholders to resolve complex customer concerns
Stay updated on banking products, policies, procedures, and regulatory requirements to ensure compliance

Qualifications & Skills

Diploma or Bachelor’s degree in any discipline
Minimum 1 year of experience in a customer service/contact center role within the banking or financial services industry
Excellent verbal and written communication skills in Arabic and English (minimum B2 proficiency)
Strong interpersonal and problem-solving skills
Ability to handle challenging situations with professionalism and patience
Good understanding of banking products, services, and regulatory frameworks
Willingness to work in shifts, including weekends

Additional Information

Candidates must be flexible to work in APAC business hours
Ex-TCS employees are not eligible to apply

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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