*Customer Service Agent - Mandarin Language (Native) | Digital Banking

*Customer Service Agent - Mandarin Language | Digital Banking | Bangalore*

We are hiring a Customer Service Agent with Native Mandarin proficiency for Digital Banking support in Bangalore. As the first point of contact for our customers, you will provide exceptional support across phone, email, chat, and social media, ensuring a positive customer experience.

*Role Details*

- *Job Title:* Customer Service Agent - Mandarin Language

- *Location:* Bangalore

- *Work Mode:* Onsite / Work From Office

- *Band:* 2 / 3

- *Salary:* Up to ₹10 LPA

- *Shift:* APAC Business Hours

- *Industry:* Banking / Financial Services / Digital Banking

*What You Will Do*

- Answer incoming calls, respond to live chat inquiries, and emails from customers related to digital banking products and services

- Assist customers with account-related issues, including account openings, closings, and maintenance

- Achieve performance targets and KPIs related to call resolution times, customer satisfaction ratings, and response times

- Identify and resolve customer complaints and issues, escalating as necessary to ensure resolution

- Keep detailed records of customer interactions, transactions, comments, and complaints in the CRM System

- Collaborate with other bank stakeholders to resolve complex customer issues

- Stay informed about bank policies, procedures, and regulatory requirements to ensure compliance

*What We Are Looking For*

- *Education:* Diploma or Bachelor's degree in any discipline

- *Experience:* Minimum 1 year experience in customer service in a contact center environment in a banking or financial services industry

- *Language:* Excellent verbal and written proficiency in Native Mandarin, English is a plus

- Strong communication and interpersonal skills

- Ability to handle difficult situations with patience and professionalism

- Knowledge of bank products, services, and regulations is required

- Open to shift hours and weekends