Customer Service Associate | International Voice
Gratitude IncCustomer Service Associate | International Voice
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Customer Service Associate | International Voice
Locations: Mumbai & Pune
Experience: 1–3 Years
Qualification: Graduate
Salary: Up to ₹7 LPA CTC
Grade: BPOZ / BPO1 / BPO2
About the Role
TCS is hiring Customer Service Associates for International Voice processes covering Banking & Cards (US & Australia) and Telecom Activation.
What You’ll Do
- Handle inbound international customer calls
- Understand customer concerns and provide quick solutions
- Aim for First Call Resolution
- Handle complaints and escalations professionally
- Coordinate with internal teams and field technicians
- Maintain excellent customer experience and service quality
- Follow process, compliance and regulatory requirements
Who Can Apply?
- Graduate with 1–3 years of international BPO/BPS customer service experience
- Excellent English communication skills
- Strong customer-handling and problem-solving abilities
- Good typing and data-entry skills
- Basic knowledge of MS Windows/computer applications
- Telecom experience is an advantage
- Understanding of Australian/New Zealand culture is a plus
- Comfortable with rotational shifts, weekends and business requirements
⭐ Key Skills
International Voice | Customer Service | BPO | Voice Process | Customer Handling | Complaint Handling | Escalation Management | Active Listening | Problem Solving | Telecom
Ready to Apply?
If you have international voice/customer service experience and want to build your career with TCS, complete the questionnaire below.
Questionnaire: https://myglit.com/lateral/cref/da50f006e7
Please select your preferred location: Mumbai or Pune.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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