Customer Service Associate (International Voice)
Gratitude IncCustomer Service Associate (International Voice)
Job Description
Key Skills
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Customer Service Associate (International Voice)
Job Title: Customer Service Associate
Skill: International Voice
Process: International Voice – Banking & Cards (US & Australia Process)
Locations: Pune / Mumbai
Hiring Grade: BPOZ / BPO1 / BPO2
Salary: Up to ₹7 LPA CTC
Work Setup: Work from Office
Shift: 24×7 rotational shifts, primarily aligned with US/UK/Australian business hours
Eligibility
Graduate with 1–3 years of relevant contact center experience.
HSC with 18 months–3 years of relevant contact center experience.
For Pune: Experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom, or Technical Services.
For Mumbai: Any International Voice experience is preferred.
Strong English communication skills with a neutral accent.
Good computer proficiency and accurate data-entry skills.
Comfortable working in a 24×7 environment.
Key Responsibilities
Handle customer interactions while maintaining high availability.
Ensure individual and team-level SLAs are consistently met.
Meet and exceed performance and quality targets.
Focus on key KPIs such as RSAT, AHT, and Customer Experience.
Stay updated on process changes and guidelines.
Implement feedback and corrective actions to prevent repeat issues.
Provide effective customer support while maintaining process compliance.
Required Skills
Excellent written and verbal communication.
Strong customer advocacy and active listening skills.
Good analytical and technical skills.
Understanding of process/work instructions.
Ability to multitask and work under pressure.
Resilience and flexibility to adapt to changes.
Strong problem-solving and logical thinking abilities.
Candidate Pre-Screening Questionnaire
Questionnaire: https://myglit.com/lateral/cref/e4f7feaec0
Note: Filling out this form is mandatory for the recruitment process. Candidates who do not complete the questionnaire may not be considered for further processing.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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