CUSTOMER SERVICE ASSOCIATE

Gratitude Inc

691 Views

22 hours ago

1-3 Year(s)

₹ 25 - ₹ 50 Thousand p.m

Mumbai

Job Description

Key Skills

Communication Communications Customer Relations Customer Service BPO Recruiter Customer Management Inbound BPO BPO Voice Process Communication Skills BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center good communication skills International BPO BPO/ITES customer success customer support

3 candidate(s) have already applied for this Job. Apply now

Join our team and provide exceptional customer support!

Responsibilities include :

Respond promptly and courteously to customer inquiries via various communication channels (phone, email, chat, etc.).

Provide accurate information and guidance to customers regarding products, services, policies, and procedures.

Assist customers in troubleshooting and resolving issues they may encounter, striving for first-contact resolution whenever possible.

Maintain a deep understanding of our products and services to address customer inquiries effectively.

Maintain a positive and professional demeanor at all times, ensuring that customers feel valued and respected.

Stay up-to-date with industry trends and customer service best practices to enhance your performance.

Qualifications:

HSC + 1 Year Experience in BPO

Graduates + 9 Months Experience in BPO Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities. Adaptability and flexibility to handle a variety of customer interactions.

Positive attitude and willingness to learn and adapt in a dynamic environment.

Role

Associate/Senior Associate -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jonathan Menezes

Recruiter - Gratitude Inc

NA, india

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Hyderabad, India

Details