Customer Service Associate

Job  Title  – Customer Service Associate - US Banking & Credit Card voice Process

Location: Malad, Mumbai
Experience:

• Graduates: 1–12 yrs

• HSC/12th Pass: 18 months–10 years

Job Description :

We are hiring Customer Service Associates for an international voice process supporting US banking and card services. Candidates will handle customer enquiries, resolve concerns and deliver professional customer support while meeting quality and performance targets.

Key Responsibilities : 

• Handle inbound customer calls professionally.

• Resolve banking and card-related enquiries.

• Meet customer satisfaction, quality and productivity targets.

• Follow process updates, policies and compliance requirements.

• Protect confidential customer information.

• Apply coaching feedback and continuously improve performance.

Required Skills : 

• Excellent spoken English and communication.

• Strong listening and comprehension skills.

• Customer service and problem-solving skills.

• Ability to work in a performance-driven environment.

• Teamwork, adaptability and willingness to learn.

Qualifications : 

• Graduates with at least 1 year of relevant contact-centre experience.

• HSC/12th Pass candidates with at least 18 months of relevant experience.

• Candidates outside the stated experience ranges may be considered case by case.

Important points : 

• Ex-TCS employees cannot apply.

• PAN and DOB are required for profile creation.