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Customer Service Associate || US Process Banking & Cards

Gratitude Inc

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2 months ago

Customer Service Associate || US Process Banking & Cards

1-12 Year(s)

Mumbai
(Base Location for WFH)

Mumbai
(Base Location for WFH)

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Job Description

Key Skills

BPO Voice Process International BPO international presales International voice Process

150 candidate(s) have already applied for this Job. Apply now

Manage daily customer interactions with zero downtime, ensuring SLAs are consistently met. Exceed performance thresholds, focusing on KPIs like RSAT, AHT, and customer experience. Adapt to changes and apply feedback.Excellent communication,team player,leadership,positive attitude and brand promotion. 1 year international voice experience. Open to shifts,weekends, and 9 hour call shifts.Relevant experience needed.

Role

Customer Service Executive

Timings

US-Type Shift (Part Time)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Tanveer Saha

Recruiter - Gratitude Inc

NA, india

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