Quality Analyst

Gratitude Inc

866 Views

15 hours ago

Quality Analyst

1-4 Year(s)

₹ 6 - ₹ 7 Thousand p.a

Mumbai

Job Description

Key Skills

Communication BPO Voice Process Communication Skills BPO Call center Quality Analyst Quality Analyst skills

9 candidate(s) have already applied for this Job. Apply now

HIRING FOR QUALITY ANALYST

(VOICE BACKGROUND)

Roles and Responsibilities

1. Daily Call Monitoring as per the Quality Audit Template

2. Sharing Required Feedback with FTE's

3. Motivating FTE's to improve Quality Scores

4. Coaching & Training on CQ Parameters

5. Maintaing CQ Audit Data Base

6. Reports & Process CQ Audits to be shared with Management

7. Identify Root cause & provide solutions

Desired Candidate Profile

1. Graduate + 1-2 years proven experience as QA

2. Proficiency in English

3. Ready to work in Domestic BPO

4. Problem Solving & ready to do attitude

5. Customer Centric Skills

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Vineeta Natholia

Recruiter - Gratitude Inc

NA, india

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