Customer Service Associate (U.S Voice) Mumbai

Customer Service Associate – U.S. Banking Voice Process
Mumbai | Work from Office | Rotational Shifts (5 Days Working) | 

About the Role

Step into a career with an iconic brand trusted by millions. As a Customer Service Associate in our U.S. Banking Voice Process, you’ll be the frontline of exceptional service, handling customer queries and delivering solutions that build lasting trust. Based in Mumbai and working from our office on a 5-day rotational shift pattern, you’ll gain exposure to international banking operations, refine your communication skills, and grow with a company that invests in your success.


What You’ll Do

- Handle inbound customer calls for a leading U.S. banking client, managing account inquiries, transaction support, card services, and general banking queries.

- Deliver first-contact resolution wherever possible, combining active listening with clear, accurate information.

- Document every interaction in the system, ensuring records are complete and compliant.

- Escalate complex issues calmly while maintaining professionalism and empathy.

- Meet and exceed performance targets for quality, customer satisfaction, and efficiency.

- Collaborate with team leads and quality coaches to continuously improve your skills and knowledge of U.S. banking products and regulations.


What You’ll Bring

Essential Requirements
- Education: Graduation is compulsory for Band 2 roles. Undergraduates with relevant experience may be considered for Band 1.


- Experience:

- Graduates: minimum 9 months of international BPO voice experience.

- Undergraduates: minimum 18 months of international BPO voice experience.


- Communication: Excellent English communication skills—both verbal and written—are a must. You’ll articulate clearly, use a professional tone, and adapt to customer needs.

- Documentation: Experience letters from all previous organisations are mandatory.


Skills That Set You Apart

- A strong customer service mindset, with the ability to remain patient and solution-oriented during challenging calls.

- Basic computer literacy and the ability to navigate multiple systems while speaking.

- Flexibility to work rotational shifts, including nights and weekends, within a 5-day week.

- Attention to detail and a commitment to data privacy and banking compliance.


Compensation

- Graduates (Band 2): INR 6.20 LPA

- Undergraduates (Band 1): INR 5.20 LPA

Salaries are competitive and complemented by the comprehensive benefits and learning ecosystem.



How to Apply
If you meet the eligibility criteria and are ready to work from our Mumbai office, we’d love to hear from you. Prepare your updated CV, ensure you have all experience letters ready, and apply now to join the family. Your future in global banking operations begins here.