Customer Service Collection Process

Gratitude Inc

926 Views

17 hours ago

1-2 Year(s)

₹ 4 - ₹ 5 Thousand p.a

Mumbai

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management Collections Process BPO Voice Process customer service analyst Customer oriented International voice Process voice process skills

8 candidate(s) have already applied for this Job. Apply now

Job Title :

Voice Process Collections - Night Shift

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

Salary - upto 35k , also depends on your last drawn salary!!

Responsibilities :

* Respond to customer inquiries and provide assistance via call in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines

Requirements:

* Excellent written and talking communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

Qualifications:

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

* Ability to adapt and learn quickly

* Should have atleast 24 months of International BPO experience for SSC pass

* HSC pass with atleast 18 months of BPO experience

* Graduates should have atleast 12 months if experience

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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