Customer Service Executive
Gratitude IncCustomer Service Executive
Job Description
Key Skills
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Location: Pune
Shift: 24x7 (Aligned to Australian Business Hours)
Job Summary
We are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.
Key Responsibilities
* Handle inbound and outbound customer interactions with professionalism and clarity
* Manage end-to-end service activation and assurance processes
* Process customer requests including orders, provisioning, billing, and post-activation support
* Maintain accurate records of customer interactions, transactions, and complaints
* Coordinate with internal and external teams for timely issue resolution
* Communicate effectively with business units to gather necessary information for order processing
* Ensure adherence to compliance, quality standards, and process guidelines
* Escalate unresolved issues or dependencies to appropriate teams
* Schedule customer appointments and manage service timelines
* Arrange dispatch of equipment where required
* Maintain strict confidentiality and protect customer data
* Meet defined performance metrics and customer service benchmarks
Eligibility Criteria
* Minimum 6 months of experience in customer service (voice preferred)
* Experience in Telecom or Technical Services domain is preferred
* Graduate or undergraduate candidates can apply
* Strong English communication skills with a neutral accent
* Proficiency in Windows applications and data entry
* Willingness to work in a 24x7 environment
Required Skills
* Excellent verbal and written communication skills
* Strong customer handling and listening abilities
* Analytical and problem-solving skills
* Good understanding of process and operational workflows
* Ability to multitask in a fast-paced environment
* Adaptability and resilience under pressure
* Logical thinking and solution-oriented approach
Role
Customer Service Analyst
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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