Customer Service Executive

Gratitude Inc

498 Views

2 weeks ago

Customer Service Executive

1-2 Year(s)

40 - 50 Thousand p.m

Pune

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Job Description

Key Skills

BPO Voice Process BPO Skills BPO Operations BPO industry good communication skills International BPO International voice Process

158 candidate(s) have already applied for this Job. Apply now

Location: Pune
Shift: 24x7 (Aligned to Australian Business Hours)

Job Summary

We are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.

Key Responsibilities

* Handle inbound and outbound customer interactions with professionalism and clarity
* Manage end-to-end service activation and assurance processes
* Process customer requests including orders, provisioning, billing, and post-activation support
* Maintain accurate records of customer interactions, transactions, and complaints
* Coordinate with internal and external teams for timely issue resolution
* Communicate effectively with business units to gather necessary information for order processing
* Ensure adherence to compliance, quality standards, and process guidelines
* Escalate unresolved issues or dependencies to appropriate teams
* Schedule customer appointments and manage service timelines
* Arrange dispatch of equipment where required
* Maintain strict confidentiality and protect customer data
* Meet defined performance metrics and customer service benchmarks

Eligibility Criteria

* Minimum 6 months of experience in customer service (voice preferred)
* Experience in Telecom or Technical Services domain is preferred
* Graduate or undergraduate candidates can apply
* Strong English communication skills with a neutral accent
* Proficiency in Windows applications and data entry
* Willingness to work in a 24x7 environment

Required Skills

* Excellent verbal and written communication skills
* Strong customer handling and listening abilities
* Analytical and problem-solving skills
* Good understanding of process and operational workflows
* Ability to multitask in a fast-paced environment
* Adaptability and resilience under pressure
* Logical thinking and solution-oriented approach

Role

Customer Service Analyst

Timings

Australian Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Chetan Chavan

Recruiter - Gratitude Inc

NA, india

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