Customer Service - French

Gratitude Inc

1810 Views

9 months ago

Customer Service - French

0-1 Year(s)

Chennai

Job Description

Key Skills

Customer Service French and English speaker

1 candidate(s) have already applied for this Job. Apply now

JOB DESCRIPTION:

We are looking to recruit a French language (non-voice) certified candidate with BFSI and preferably commercial Account Servicing experience. The individual will function as a Maker or Checker subject to performance. The project is based out of Chennai and Indore. Candidate should be willing to work out of TCS locations

QUALIFICATIONS:

• Mandatory skills

o Graduate/PG

o Certified French Language expert

o Experience in BFSI back-office - Exceptions may be considered on case-to-case basis subject to candidate’s current experience

o Good verbal and written communication skills

o Ability to work across business groups and in a team environment

o Good proficiency in Excel and Outlook

o Strong collaboration and relationship management skills

o High sense of urgency with ability to drive results

o Customer focused, enthusiastic and flexible approach - ability to learn new technologies/ applications quickly

• Desired skills

o Working knowledge of Canadian Commercial Account Service experience

o Self-starter, able to establish relationships and transcend multiple cross-functional/divisional boundaries.

Support on the English transactions, if there is a high volume in English or low volumes in French.

Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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