Customer Support Executive

Gratitude Inc

2273 Views

17 hours ago

1-2 Year(s)

₹ 30 - ₹ 40 Thousand p.m

Mumbai

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management Communication Skills customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer Engagement Customer Care good communication skills customer success customer support

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Job Description for Customer Service Representative:

Position: Customer Service Representative

Job Type: Full-time

Location: Malad/Thane, Mumbai

Shift: US Shift and Rotational Week off

Salary: Up to 40,000 INR (35,000 INR in hand)

Requirements:

1. Education: The candidate should be a graduate fresher.

2. Experience: A minimum of 6 months of international BPO experience for HSC grad is required.

3. Communication Skills: Excellent verbal and written communication skills are essential.

Responsibilities:

1. Handle incoming customer inquiries via phone, email, or chat in a professional and efficient manner.

2. Provide accurate and timely information to customers regarding products, services, and company policies.

3. Assist customers with placing orders, tracking shipments, resolving billing issues, and handling general inquiries.

4. Maintain a high level of customer satisfaction by ensuring prompt and appropriate resolutions to customer concerns.

5. Escalate complex issues to the appropriate department or supervisor for further assistance.

6. Document customer interactions, inquiries, and complaints accurately in the system.

7. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

8. Meet individual and team performance targets, including call handling metrics and customer satisfaction ratings.

9. Collaborate with team members and other departments to resolve customer issues effectively.

10. Adhere to company guidelines and procedures for handling customer interactions and data privacy.

Skills and Qualifications:

1. Graduation degree is required.

2. Prior experience in an international BPO setting is preferred.

3. Strong verbal and written communication skills in English.

4. Good listening and problem-solving skills.

5. Ability to multitask and work in a fast-paced environment.

6. Proficiency in using computers and customer relationship management (CRM) software.

7. Excellent interpersonal skills and a customer-centric approach.

8. Flexibility to work in rotating shifts and weekends.

Please note that the above job description is a general overview and may vary based on the specific requirements of the company.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Vineeta Natholia

Recruiter - Gratitude Inc

NA, india

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