Job Title: Delivery Manager – HRIS

Job Summary

We are looking for an experienced Delivery Manager – HRIS to lead end-to-end HR operations delivery, with a strong focus on Human Resources Information Systems (HRIS) platforms and US payroll compliance.

The ideal candidate will have expertise in Oracle HRMS and SAP SuccessFactors, along with a strong understanding of US payroll statutory requirements, service delivery management, and process transformation. The role involves driving operational excellence, ensuring client satisfaction, maintaining compliance, and improving HR service delivery within a global HRO environment.

Key Responsibilities

• Lead end-to-end HR service delivery, focusing on HRIS-driven operations.

• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across HR processes and service lines.

• Manage US payroll statutory compliance, including taxation, reporting, and regulatory requirements.

• Oversee the implementation, enhancement, and effective utilization of HRIS platforms, including Oracle HRMS and SAP SuccessFactors.

• Drive system optimization, automation, and digital transformation initiatives.

• Engage with clients and stakeholders through governance reviews and service improvement discussions.

• Ensure HR data accuracy, reporting integrity, and audit readiness.

• Act as the escalation point for HRIS and payroll-related issues.

• Collaborate with HR, Payroll, IT, Finance, and other cross-functional teams.

• Monitor operational performance and identify opportunities to improve service quality and efficiency.

Required Qualifications

• Graduate or postgraduate degree in HR, IT, Finance, or a related field.

• HRIS or payroll certifications are preferred.

Experience Requirements

• Experience in HR operations, HRIS delivery, or HRO service management.

• Exposure to payroll operations, HRIS implementation, and system enhancements.

• Strong understanding of US payroll statutory requirements and compliance.

Key Skills and Competencies

• Oracle HRMS

• SAP SuccessFactors, including Employee Central and Payroll

• US Payroll Compliance

• HR Operations and Delivery Management

• SLA and KPI Management

• Client and Stakeholder Management

• Process Improvement and Automation

• Reporting and Analytics

• Data Accuracy and Audit Compliance

• Analytical and Problem-Solving Skills

• Leadership, Ownership, and Accountability

Tools and Systems

• Oracle HRMS

• SAP SuccessFactors – Employee Central and Payroll

• Reporting and Analytics Tools

Stakeholder Interaction

The role involves working with clients, HR leadership, Payroll teams, IT teams, Finance teams, vendors, and internal delivery teams.

Success Metrics / KPIs

• SLA and KPI adherence

• HRIS system uptime and operational efficiency

• Payroll and HR data accuracy

• Compliance and audit performance

• Client satisfaction

• Process automation and efficiency improvements

Language Requirement

• English proficiency.

Important Eligibility Criteria

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are mandatory for profile creation.