Delivery Manager - HRO (German)
Gratitude IncDelivery Manager - HRO (German)
Job Description
Key Skills
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Delivery Manager – HRO (German)
Location: Bengaluru, Whitefield
Experience: 9–14 Years
Shift: Central European Timing (CET)
Domain: Human Resources Operations / Hire-to-Retire (HRO)
Role Overview
We are looking for an experienced Delivery Manager – HRO (German) to lead end-to-end HR service delivery across one or more HR towers within the Hire-to-Retire (HRO) process.
The role will be responsible for operational excellence, SLA/OLA adherence, client relationship management, governance, continuous improvement, and successful delivery of HR services to global and German-speaking stakeholders.
Key Responsibilities
Own end-to-end service delivery for the assigned client account/portfolio.
Ensure adherence to SLA/OLA, KPIs, quality, and service performance.
Establish and manage operational governance with clients, including reviews, reporting, risks, and issues.
Lead transitions, stabilization, process improvement, automation, and productivity initiatives.
Act as the primary contact for service delivery issues and escalations.
Drive root-cause analysis and corrective/preventive actions.
Ensure client requirements are understood and delivered through effective processes and change management.
Drive service quality through audits, standards, and continuous service improvement.
Collaborate with Delivery, Operations, Finance, HR, Security, and Vendor teams.
Identify cost optimization opportunities through automation, process standardization, and resource optimization.
Manage stakeholder relationships and ensure high levels of customer satisfaction.
Required Qualifications
Graduate / Post Graduate degree (Graduation is compulsory).
9–14 years of experience in service delivery and client relationship management.
Strong experience in operational governance, SLA management, and stakeholder management.
Experience in HR Operations / HRO / Hire-to-Retire processes.
Strong business and people management skills.
Excellent analytical, planning, problem-solving, and decision-making abilities.
Mandatory Language Requirement
B2-level German proficiency is mandatory.
German language must be clearly mentioned on the candidate's CV.
Strong written and verbal communication in German and English.
Experience supporting German or European HR operations is preferred.
Preferred Qualifications
Lean / Six Sigma certification preferred.
PMP / PRINCE2 or Project Management certification preferred.
Experience in a Global Capability Center (GCC), Shared Services, or Outsourcing/BPO environment.
Experience managing global stakeholders.
Key Skills
HRO / Hire-to-Retire
Service Delivery Management
Operations Management
SLA / OLA Management
Client Relationship Management
Stakeholder Management
HR Operations
Process Improvement
German Language – B2
Governance & Reporting
People Management
Continuous Improvement
Behavioral Competencies
Analytical thinking
Planning and organization
Relationship management
Customer orientation
Result orientation
Service mindset
Innovation and creativity
Cultural sensitivity and adaptability
Important Eligibility Criteria
Graduation is compulsory.
B2 German language proficiency is mandatory.
“German” must be explicitly mentioned on the candidate's CV.
Former or current TCS/Tata employees are not eligible.
Ex-TCS employees cannot apply.
PAN and Date of Birth (DOB) are required for profile creation.
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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