Delivery Manager | HRO Service Delivery | HR Operations
Gratitude IncDelivery Manager | HRO Service Delivery | HR Operations
Job Description
Key Skills
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We're Hiring – Delivery Manager | HR Operations | HRO | Service Delivery
We are hiring an experienced Delivery Manager to lead large-scale HR Operations (HRO) and Shared Services Delivery for global enterprise clients.
This leadership role is ideal for professionals with strong expertise in HR Operations, Service Delivery, Client Relationship Management, Digital Transformation, People Management, SLA Governance, Workday, SAP SuccessFactors, HR Technology, and Process Excellence.
If you have successfully managed large operations, delivered transformation initiatives, and led high-performing teams in HR Shared Services or BPO environments, we encourage you to apply.
Key Responsibilities
• Lead end-to-end HR Operations and Service Delivery for global clients.
• Build and maintain strong client relationships with senior stakeholders.
• Manage large delivery teams across multiple locations.
• Own Service Level Agreements (SLAs), KPIs, customer satisfaction, and operational excellence.
• Drive HR Transformation and Digital Transformation initiatives.
• Improve operational efficiency through automation and process optimization.
• Lead governance meetings, business reviews (QBR/MBR), and executive reporting.
• Ensure quality, compliance, audit readiness, and risk management.
• Support project transitions and large-scale HR outsourcing engagements.
• Collaborate with Finance, HR, Technology, and Customer leadership teams.
• Drive workforce planning, talent development, and leadership coaching.
• Monitor performance metrics and continuously improve delivery quality.
Required Skills
• 8–15 years of experience in HR Operations or Service Delivery
• Strong HRO and Shared Services experience
• Client Relationship Management
• People Management
• HR Transformation
• Service Delivery Management
• SLA & KPI Management
• Workday / SAP SuccessFactors / ServiceNow
• Process Improvement
• Stakeholder Management
• Digital Transformation
• Governance & Compliance
• HR Shared Services
• Transition Management
• Automation & Continuous Improvement
Preferred Qualifications
• Graduate or Postgraduate (HR or Management preferred)
• Experience managing global HR Operations
• Knowledge of Workday, SAP SuccessFactors, Oracle HCM, ServiceNow
• Experience in HR Transformation and Process Automation
• Experience in Project Management and Transition Management
Why Join?
Leadership opportunity with a global organization
Manage enterprise HR Operations
Lead Digital Transformation initiatives
Exposure to global stakeholders
Career growth into senior leadership
Large team management
Strategic HR Transformation projects
Important Notes
• Work Location: Kolkata
• Experience Required: 8–15 Years
• Shift: Rotational Shift (Candidates should be comfortable working 24x7 support schedules)
• Employment Type: Permanent
• Former TCS employees are not eligible to apply.
• PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Role
Human Resources Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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