Delivery Manager - Payroll

Job Summary

The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations
within an HRO environment, ensuring service excellence, compliance, and client
satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms
such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory
frameworks. This position plays a critical role in driving operational efficiency, governance,
and continuous improvement initiatives across payroll delivery.

Key Responsibilities
 Lead end-to-end payroll service delivery across global HRO programs
 Ensure adherence to SLAs, KPIs, and payroll governance frameworks
 Manage US payroll statutory compliance including tax filing, reporting, and
deductions
 Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
activities)
 Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
reporting
 Handle escalations, complex payroll scenarios, and issue resolution
 Drive automation, process improvements, and transformation initiatives
 Engage with clients and stakeholders for governance, service reviews, and reporting
 Ensure accuracy, audit readiness, and compliance with regulatory requirements
 Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Required Qualifications
 Graduate / Postgraduate in HR, Finance, or related field
 Payroll certifications (CPP, FPC) – preferred

Experience Requirements
 12+ years of experience in payroll operations, HRO delivery, or service management
 Experience in US payroll processing and compliance
 Prior experience in handling client delivery and payroll operations on a scale

Key Skills & Competencies
 Strong domain expertise in payroll operations and HR processes
 In-depth knowledge of US payroll statutory regulations and compliance
 Excellent stakeholder and client management capabilities
 Strong analytical, problem-solving, and decision-making skills
 High ownership, accountability, and delivery focus
 Leadership mindset with ability to manage cross-functional teams

Tools & Systems
 Oracle HRMS (Payroll, HR modules)
 SAP SuccessFactors (Employee Central, Payroll)
 Reporting & analytics tools

Stakeholder Interaction
 Clients and business stakeholders
 Payroll, HR, and Finance teams
 IT and system support teams
 Vendors and external partners
 Internal leadership and delivery teams

Success Metrics / KPIs

 SLA and KPI adherence
 Payroll accuracy and error rate
 Compliance and audit success rate
 Client satisfaction scores
 Turnaround time for payroll cycles
 Process efficiency and automation outcomes

Language Requirements
 English