Delivery Manager -Payroll
612 Views
2 weeks ago
Experience
7–10 Year(s)
₹
Salary
₹ 19 – 20 Thousand
p.m
Location
Hyderabad
200 candidate(s) already applied
Job Description
Role: Delivery Manager - Payroll
Location: Hyderabad
Experience: 7 to 10 yrs
Band: BPO 6
Salary: up to 20 LPA
2. Job Summary
The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations
within an HRO environment, ensuring service excellence, compliance, and client
satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms
such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory
frameworks. This position plays a critical role in driving operational efficiency, governance,
and continuous improvement initiatives across payroll delivery.
3. Key Responsibilities
Lead end-to-end payroll service delivery across global HRO programs
Ensure adherence to SLAs, KPIs, and payroll governance frameworks
Manage US payroll statutory compliance including tax filing, reporting, and
deductions
Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
activities)
Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
reporting
Handle escalations, complex payroll scenarios, and issue resolution
Drive automation, process improvements, and transformation initiatives
Engage with clients and stakeholders for governance, service reviews, and reporting
Ensure accuracy, audit readiness, and compliance with regulatory requirements
Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery
4. Required Qualifications
Graduate / Postgraduate in HR, Finance, or related field
Payroll certifications (CPP, FPC) – preferred
5. Experience Requirements
12+ years of experience in payroll operations, HRO delivery, or service management
Experience in US payroll processing and compliance
Prior experience in handling client delivery and payroll operations on a scale
6. Key Skills & Competencies
Strong domain expertise in payroll operations and HR processes
In-depth knowledge of US payroll statutory regulations and compliance
Excellent stakeholder and client management capabilities
Strong analytical, problem-solving, and decision-making skills
High ownership, accountability, and delivery focus
Leadership mindset with ability to manage cross-functional teams
7. Tools & Systems
Oracle HRMS (Payroll, HR modules)
SAP SuccessFactors (Employee Central, Payroll)
Reporting & analytics tools
8. Stakeholder Interaction
Clients and business stakeholders
Payroll, HR, and Finance teams
IT and system support teams
Vendors and external partners
Internal leadership and delivery teams
9. Success Metrics / KPIs
SLA and KPI adherence
Payroll accuracy and error rate
Compliance and audit success rate
Client satisfaction scores
Turnaround time for payroll cycles
Process efficiency and automation outcomes
10. Language Requirements
English
PAN and DOB are required for profile creation
Please Apply using this Link https://www.myglit.com/lateral/cref/04a2ee9c6f
Key Skills
4 Skills
Payroll skills
Service Management
US Payroll Processing
HRO Experience
Role Specifications
Role
Pay Roll/Compensation Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
Similar Jobs
Buyer – Strategic Sourcing & Procurement
Gratitude Inc • 5 – 8 Year(s)
Analysis
Analysis Risk Management
Negotiating Skill
₹ 80 – 90 Thousand p.m
Hyderabad, India
SAS Programmer
Gratitude Inc • 6 – 10 Year(s)
SAS
SDTM
ADAM
Confidential
Pune, India
DERM Lead
Gratitude Inc • 9 – 15 Year(s)
LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage.
Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must
Confidential
Hyderabad, India
International/Global Benefits Specialist-Bangalore
Gratitude Inc • 4 – 8 Year(s)
Vendor Management
Vendor management
Stakeholder Management
₹ 60 – 70 Thousand p.m
Bangalore, India
Procurement Operations – Portuguese Resource
Gratitude Inc • 2 – 5 Year(s)
Ability to translate, interpret, handle inquiries and providing support to Portuguese-speaking clients
₹ 8 – 9 Lacs p.m
Delhi, India
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, nigeria
Network
3+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts